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Micro Moments: The Art of Everyday Trust

At Getting to We, we talk often about “micro moments”—those seemingly small actions that shape how safe, valued, and connected people feel. These are the quiet threads of trust that hold communities together.

Holding a door. Remembering a name. Listening fully before responding. Each of these micro moments sends a signal: You matter. Over time, they become a language of care, a rhythm of belonging.

Trust is built not in a single breakthrough, but in the accumulation of these moments. They teach us to be present, to honor vulnerability, and to practice empathy in real time.

Through our Social Trust workshops, we’ve seen how micro moments transform cultures. When individuals choose empathy and reliability again and again, they reshape entire environments—workplaces, families, and communities alike.

What small gestures of trust have made a big difference in your life or work?

What Questions Can I Ask To Ensure My Organization is Dismantling Its Systemic Racism?

This is a great question! Because systemic racism does not always have an identifiable, individual perpetrator, it lives in an organization in its policies, practices, and procedures that work to keep the status quo and to benefit Whites. Here are some questions you can ask to explore how your organization is addressing and eradicating systemic racism:

  1. Executive Leadership: What is the racial make-up of the senior leadership team and the board of the organization? Are there People of Color, particularly Blacks, in roles outside of Human Resources and the Chief Diversity & Inclusion Officer?
  2. Culture of Impact vs Culture of Fit: Are the hiring and promotion practices focused on creating a culture of fit designed around who can get along best with the current administration and who fits the existing organizational culture… or do the hiring and promotion practices focus on building a culture of impact by hiring those who are aligned with the organization’s current needs and who can best achieve the mission and meet the business objectives?
  3. Accountability: What measures are in place to ensure that equity goals are being achieved? Are there any consequences for not meeting stated goals?
  4. Transparency: Are policies openly known and understood, visible and communicated to everyone, and consistently applied to every employee?
  5. Responsiveness: When a racially-charged complaint is made, are the investigators knowledgeable and competent in managing racial dynamics? How is their competency determined and evaluated? What are the number of complaints of racism? Are these tracked? How are complainants protected?
  6. Education: Does the organization have specific antiracism training for leadership and training that is available to the entire workforce?
  7. Resources: What financial resources are being devoted to achieving racial equity within the organization and within the communities that the organization serves?
  8. Approach: Are Blacks and other People of Color experienced as the problem or as problem solvers? Are racial differences treated as a threat to be feared, or is everyone engaged with learning how to build the competencies necessary to leverage racial differences to enhance productivity and creativity? Are Whites engaged, supported, and encouraged to do their own racial identity work and explore their race’s impact on their thinking, behavior, decision-making and governance within the organization?
  9. Sustainability: Does the work and investment on racial equity extend beyond a written communication and company statement? Is racial equity specifically named and included in strategic plans? What organizational structures are in place to support sustainability?

Discussion Highlights

Readers appreciated the practical guidance for organizational leaders to address systemic racism, highlighting the importance of representation, transparency, and structural changes. Emphasis was placed on meaningful action beyond surface-level initiatives.

“This is a great guide for companies and organizations to follow to make sure they are making tangible efforts towards equity and inclusion and ensuring that they are making a difference beyond ‘cute’ marketing campaigns. I’m really glad you mentioned the importance of representation and the need to continuously maintain the structural and cultural changes. There is always more work to be done!” — Raven Bailey

“Good points! I think transparency and also making sure everyone is aware of the goals and have a common language to talk about it is very important. For #1, I think this is tricky for many companies because even though a company is really committed to ED&I, it doesn’t mean you can randomly fire a senior management person just because he/she is white. I think placing POC in leadership position is absolutely important, but that takes time and planning. One recommendation I learned from my recent reading is to shift the focus to building up ‘diversity in the internal talent pipeline…(which) can keep offering top talent and replenishing it as it inevitably moves on.’” — Pricilla Cheung

“Great point…it is not just about representation but how does that representation fundamentally change how the organization practices for the good of the whole and achieving its mission and driving business objectives.” — Deborah L Plummer

How is Calling the Coronavirus the China Virus Racist?

It is first important to understand that there are many form of racism (see isms matrix completed) and intentionally calling Covid19 the China Virus is a modern form of racism. Modern forms of racism are far more nuanced and layered than traditional forms such as the 2017 Unite the Right Rally in Charlottesville; however, the negative impact on the targeted population is the same. The World Health Organization and Center for Disease Control and Prevention have repeatedly encouraged people to call the disease by its scientific name, Covid19. Calling it the “China Virus” breeds xenophobia and and has a real impact on Asian Americans harming their psychological and physical safety. For more context and background, check out Facing History and Ourselves resources for educators.

Discussion Highlights

Readers highlighted how naming the virus after a geographic or ethnic group contributes to xenophobia and harms Asian communities. Comments focus on the broader implications of language and its real-world impact on safety and social perception.

“I think it is called ‘Chinese virus’ not so much ‘China virus’ which presents a greater problem. China is a country name, one can argue that the virus comes from that geographic place, which I do not agree a virus should be named according to a place. However ‘Chinese’ means SO MUCH more – the Chinese language, ethnically Chinese people, which include Hongkongers, Taiwanese, Chinese Malaysians, Chinese Singaporeans, Chinese American, etc. Which is not fair to these people who have zero association with the virus itself and where the virus was first found. I myself as an ethnically-Chinese Hongkonger-American am deeply impacted by this label. I was talking with a friend who is 100% Japanese living in Japan, she also said she felt so unfair that all other Asians got pulled into this for no reason. She even said she was afraid to travel again even after corona, not know how people in Western countries would react to her Asian face.” — Pricilla Cheung

Can’t We Just Agree to Disagree?

To quote James Baldwin, “ We can disagree and still love each other unless your disagreement is rooted in my oppression and denial of my humanity and right to exist.” Having the competencies necessary to successfully navigate our increasingly multicultural society is imperative in places where we work, live, serve, worship, and socialize. In our polarized society, our ability to shape a positive future is determined not only by how we support, trust, and collaborate with those with whom we agree…but by how we understand, treat, and work with those with whom we disagree, especially on issues critical to achieving inclusion and belonging goals in organizations and communities.

Getting To We requires relating to each other in our core identity as humans which means using humanizaing language and working to call people in rather than calling people out. It’s not easy to do. Check out the resources on our resource page.